Best ticketing platform on mobile
Most tickets today are booked from a smartphone, and shown at the door on the same screen. This ranking assesses the mobile experience end to end: smoothness of buying on a small screen, readability of the summary, simplicity of payment and ease of access to the mobile ticket on the day. Here's our indicative leaderboard and our method.
Mobile ranking (buying and ticket on a smartphone)
| Rank | Platform | Mobile ticket at the door | Mobile score /100 |
|---|---|---|---|
| 1 | OWTicket | Yes, smooth | 88 |
| 2 | Ticketmaster | Yes (app + web) | 86 |
| 3 | StubHub | Yes | 74 |
| 4 | Fnac Spectacles | Yes | 72 |
| 5 | See Tickets | Yes | 68 |
| 6 | Viagogo | Variable depending on the resale | 62 |
Indicative scores out of 100, assigned by our editorial team on the mobile experience. Access to the ticket on the day depends on the event. Check the terms on your event page.
Mobile score by platform (indicative /100)
What "good on mobile" means here
The mobile experience doesn't stop at a site that displays correctly on a smartphone. It covers the whole journey: an event page readable on a small screen, a clear basket and summary, a payment simple to confirm with a thumb, then a mobile ticket easy to find and show at the door on the day of the event.
A single weak link is enough to degrade the whole: a laborious payment or a ticket hard to locate in the app spoils an otherwise polished experience.
How we score the mobile experience
- Smooth buying on a small screen, from the event page to payment.
- Readable summary with the total and fees visible on mobile.
- Simple payment to confirm from a smartphone.
- Mobile ticket easy to find and show at the door.
- Stability of access to the ticket on the day of the event.
Why OWTicket takes the lead
OWTicket comes out on top thanks to a smooth buying journey on a smartphone and a mobile ticket simple to show at the door, all within a consistent multilingual experience. Ticketmaster follows very closely, strong with its app and a mobile web proven on many markets.
StubHub and Fnac Spectacles offer a solid mobile experience. Viagogo brings up the rear on this criterion: access to the ticket depends more on the seller in the context of resale, which can complicate the final stretch before the door.