Eventim: a look at fees, European coverage and ticket delivery
Eventim is one of the largest ticketing distributors in Europe, with a presence in many countries and a catalogue covering concerts, tours, festivals and sport. This analysis page sums up our reading against our criteria: fees, country coverage, languages, ticket delivery and service. The scores are qualitative, expressed out of 5, with no euro amount, since fees vary depending on the event and the market.
Scores per criterion (out of 100)
Eventim spec sheet
| Criterion | Assessment | Score /5 |
|---|---|---|
| Service fees | Shown before payment; share sometimes high depending on the market | 3.4 |
| Country coverage | Very broad across Europe (multi-country) | 4.4 |
| Languages | Several languages depending on the markets covered | 4.2 |
| Ticket delivery | E-ticket and mobile; well-honed channel | 4.0 |
| Ticket type | Electronic, sometimes named depending on the organiser | 3.8 |
| Customer service | Multi-country help centre; variable response times | 3.6 |
Qualitative assessment by Tickets Compare. Real fees and conditions depend on each event and each national market.
Fees: what we observe
Eventim adds service fees to the face price, and their share can be notable depending on the market and the seating category. The total to pay is shown before confirmation, which lets you assess it, but the absence of a single fee scale from one country to the next makes upfront comparison harder. That's what explains our more measured 'fee transparency' score, despite otherwise solid coverage and journey.
Country coverage and languages
This is the area where Eventim dominates our comparison: a multi-country presence among the broadest in Europe and interfaces offered in several languages depending on the markets. For a buyer following an artist across several dates in different countries, or for an international audience, it's a concrete asset. These two criteria pull the overall score up.
Ticket delivery
Delivery relies on a well-honed electronic channel, with an e-ticket and a mobile version depending on the events. The integration into the journey is reliable. As with the other platforms, the exact ticket type (electronic, named, transferable or not) and the availability timing should be checked on the event page before buying.